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Buyback Guidelines:
- You must fully own the device you're selling—it can't be on a plan, under contract, or have active account locks. For devices less than 3 years old or high-value items, proof that it's free from any active plan or contract is required; we may need the original purchase receipt to verify ownership.
- Please bring a valid photo ID and proof of address for all trade-ins and buybacks.
- Before bringing in your device, remove all personal data and unlink accounts like iCloud or Google. Devices linked to active accounts will not be accepted. Have your passwords ready to unlink accounts if needed.
- Broken or non-functional devices will have buyback value only if all active accounts have been removed.
- Our team will assess your device's condition in-store, which can take up to 30 minutes per device. The initial quote may change if the device's condition differs from what was initially described.
- After evaluation, we'll pay you via cash or bank transfer. Bank transfers may take up to 24 hours to process.
For detailed terms, please refer to our full Terms & Conditions.
I had an issue with my phone—it wouldn’t charge because the charging port was broken and dirty. I took it to Fusion Phones, and they analyzed it with their tools and did a very deep cleaning. The store is beautifully decorated, and they even have an adorable little dog! The staff, especially the lovely girl who helped me, were super friendly and professional. In less than 10 minutes, my phone's charging port was perfectly clean, and the best part? They didn’t charge me anything for the cleaning—it was completely free! Highly recommended for their amazing service and kindness!
Partner’s phone was absolutely wrecked, we had taken it to another store back home to get the battery and screen replaced only for it to break completely less than a month later. Fusion Phones was able to quickly identify and fix the issue within a few hours. We had a new battery, charging port, and backing glass done. Fantastic service left us feeling confident and happy that our issues were now resolved. Bonus points because they have a cute puppy in store!
This company is amazing. Sorted my phone issues at no cost. Absolute pleasure to deal with. Will definitely recommend to others. Thankyou and Bella is gorgeous!
I had an amazing experience with them. Such an easy and quick way to trade in my phone and good value too for trade ins. Definitely will be back. Thank you so much.
Had such a good customer experience explained my simple phone issue and had my phone repaired within 15 minutes for free
Best phone service we have ever used. Lovely staff nothing was a problem. I sold my old phone while we were there they gave me a fabulous deal. Prices for service were fantastic. I would fully recommend this great place 12 out of 10 for me.
I can't praise Gareth enough as I'd had my contents transfers through another business n they'd lost 90%of my photo's but Gareth preserved n retrieved them I have recommended Fusion phones to whoever I talk to now the staff are all so helpful