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Devices under 3 years old: We require Proof of Purchase or a final carrier statement showing the device is owned outright.
Cant find your device? Contact us for a price.
Buyback Guidelines:
- You must fully own the device you're selling—it can't be on a plan, under contract, or have active account locks. For devices less than 3 years old or high-value items, proof that it's free from any active plan or contract is required; we may need the original purchase receipt to verify ownership.
- Please bring a valid photo ID and proof of address for all trade-ins and buybacks.
- Before bringing in your device, remove all personal data and unlink accounts like iCloud or Google. Devices linked to active accounts will not be accepted. Have your passwords ready to unlink accounts if needed.
- Broken or non-functional devices will have buyback value only if all active accounts have been removed.
- Our team will assess your device's condition in-store, which can take up to 30 minutes per device. The initial quote may change if the device's condition differs from what was initially described.
- After evaluation, we'll pay you via cash or bank transfer. Bank transfers may take up to 24 hours to process.
For detailed terms, please refer to our full Terms & Conditions.
I visited Fusion Phones and my experience was perfect. I was greeted by a lovely lady at the front, and within five minutes my phone was completely fixed. I was expecting it to cost a lot, but she didn’t even accept any payment because it was a simple job. Honestly, such genuine kindness and professionalism. The service was 100%, fast and honest. Thank you from the bottom of my heart — you truly deserve your great reputation.
If I could give 600 stars I would!!!! Thank you so much for fixing my phone this morning!!! Something so simple for you but for me I didn’t realise how much of my life is on my phone, until I didn’t have it… Your knowledge and customer service is amazing. You guys deserve every recommendation you can get!!! Will definitely recommend you guys to my friends
Got my iPhone 13 Pro battery replaced, the staff at Fusion Phones were very helpful and replaced my battery within 45 minutes! Fantastic service that went above and beyond my expectations. Highly recommend this store for any of your phone needs!
My phone required a new glass replacement. The service was amazing only took two days order replacement glass. So helpful would highly recommend them. Thanks again 😀
They had great customer service and fixed my phone with no charge I would highly recommend them to anyone and I will ues them again for my phone repairs cheers Adam