Refund policy

We do not provide refunds or exchanges for change of mind.
If an item you bought has a major problem/unrepairable, you may choose a refund or an exchange.
If the problem is not major we will repair the item at our cost during the warranty period within a reasonable time.
Proof of purchase must be presented in all cases.

For items shipped to the customer purchased from our online store, we have a 7-day return policy if the product is not as described, which means you have 7 days after receiving your item to request a return. This does not apply to in-store purchases.

This also does not apply to specially discounted items, special orders, or in store items/devices that have been specially discounted. These devices are non-refundable. 

Contact us to check whether your item is eligible for a return. To be eligible for a return, the device must be in the same condition that you received it, iCloud or Google accounts removed. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@fusionphones.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@fusionphones.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.